Can I order more than one dozen(12 doughnuts)? Yes, simply place another order.
What is the minimum order? 6 doughnuts.
The date I want say's that the date is booked, what does this mean? That we have reach the max amount of orders that our drivers can deliver on that particular date and to ensure that customers that have ordered for that date receive their doughnuts fresh and early.
Do you have any locations open? Currently we only deliver to select areas in Northern VA. Leesburg closed in the end of August. There is a location in La Plata, MD but it is independently owned, separate from our delivery service.
Where do you deliver? Aldie, Arcola, Ashburn, Chantilly, Centreville, Dulles, Hamilton, Herndon, Leesburg, Reston, Sterling & South Riding In Virginia. More towns coming soon.
Why do you only deliver, and why to only select areas? We prefer to not sacrifice the quality of our doughnuts and customer service by taking on too much since we recently launch this service. As we grow into this new business model, we will start to add more drivers and delivery areas.
Do you cater to offices, events, baby showers, and or weddings? Yes, please use the contact form to inquire and we will try our best to respond to you in a timely manner. Locations for catering can be outside our home/office delivery service.
Why do you take so long to respond to messages? We are a very small family business (we would like to keep it that way) with a staff of four, yes only four, with hundreds of daily inquiries and hundreds of weekly orders. Yes, we can hire more staff, but what we focus on is working in the kitchen and fulfilling orders as they come in. Rest assured, if you have placed a order, your order will be fulfilled and handled with love from beginning to end. We send text messages the day we deliver.
Is my membership still valid? If you purchased a membership between September and November 2018 it is still valid. Before you contact us, please look for your membership purchase email and see what the purchase date was. If you are unable to locate it, feel free to place an order, if your membership is not valid during our fulfillment stage, we will reach out to you and let you know that your membership is expired and you will have to place a regular order.
Do you do custom orders? Yes, please inquire using the contact form.
Can I cancel my order? Because all orders are ahead of time, we ask that you cancel any orders 48 hours in advanced. If you ask for a cancellation and a refund a day before, we will not be able to respond/react in time to stop the fulfillment of your order.
Can I request a refund if I am unhappy with my doughnuts? If you don't know what you are getting yourself into, please do not order. In rare cases, we will grant refunds if we deliver outside of our delivery window of 8am-1pm, the doughnuts get damaged during transit, or we completely fail to deliver.